Shipping policy
Shipping Policy
At Auraé, we carefully package every order to ensure your products arrive safely and in perfect condition.
Processing Time
Orders are processed within 1–3 business days after payment is received. During periods of high order volume, processing times may be slightly longer.
Shipping Time
Once your order has been shipped, estimated delivery times are:
- United States: 3–7 business days
- Delivery times may vary depending on your location and carrier delays.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email so you can monitor your package’s journey.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Lost or Delayed Packages
Auraé is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances outside of our control. If your package appears lost, please contact the shipping carrier first, then reach out to us for assistance.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. Auraé is not responsible for orders shipped to incorrect addresses provided during checkout.
Contact Us
If you have any questions regarding your order or shipping, please contact us at:
Email: genesismarie1315@gmail.com
Thank you for choosing Auraé.